How To Contact Facebook Support Team
Method 1: Utilizing Facebook Resources
1. Open Up the Facebook Help Center web page. If you typically aren't currently logged right into Facebook, you'll require click the Log In switch in the top right corner of the page to enter your Facebook e-mail address and password.
2. Testimonial the choices toolbar. This goes to the top of the screen, straight under the search bar-- you'll should drag your mouse cursor over each option to view its subsections. Your choices consist of the following:
- Making use of Facebook - This area of the Help Center covers basic Facebook capability, consisting of how-tos on friending, messaging, and account production.
- Handling Your Account - Covers things such as your login and your account settings.
- Personal privacy and Security - Addresses account safety and security, unfriending individuals, as well as hacked/fake accounts.
- Policies and Reporting - Covers standard reporting (abuse, spam, etc.) as well as taking care of a deceases person's Facebook account and also reporting hacked or fake accounts.
- You can additionally take a look at the "Questions You May Have" as well as "Popular Topics" sections on this page, since they cover usual problems as well as problems.
3. Select a relevant section. For instance, if you're having a trouble with an impostor account, you would certainly choose the "Privacy and Safety" section then click Hacked and Fake Accounts.
4. Evaluation additional alternatives. In keeping with the impostor account example, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will raise a collection of actions that explain how you can correct your situation.
- For example, Facebook advises taking care of an impostor account by mosting likely to the account's account page, clicking ..., and also clicking Report, then complying with the on-screen guidelines.
5. Make use of the search bar to quicken your process. To do this, simply click the search bar at the top of the Help Center page - it will say something like "Hi (Your Name), how can we help?" - as well as enter a couple of words related to your issue. You need to see several suggestions turn up in a drop-down menu below the search bar.
- For instance, you might key in "impostor account", then click the "How do I report an account for impersonation?" result.
- The search bar right here just links to Facebook's pre-written posts-- if you're seeking a response to a details problem not covered in the Help Center, skip in advance to the Area page.
6. Open the Ads Help Center page. If your organisation or page is having problems with advertisements, your concerns are typically attended to in this area.
- To delve into advertising, you'll intend to click Creating Ads or Managing Ads.
- For problems with advertising, you'll have to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Go To the Facebook Community page. If you can't locate your present issue detailed throughout the Help Center, your best option is to search for it in the community forums here.
- You'll see a search bar on top of this page-- you can seek out subjects (e.g., handicapped accounts) from here.
Technique 2: Submitting a Grievance using the Bbb
1. Open Facebook's Better Business Bureau page.
2. Scroll down and click Submit a Complaint. This gets on the reduced best side of the page next to the Submit a Review button.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Complete the Credentials Questions type. Below, you'll have to click the "Yes" or "No" checkbox for each of the adhering to inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could also click Clear & Start Over to start filling out the form once again.
6. Click Proceed. If you intend to transform the language of the list below forms, you need to first click the "Select Language" bar in the leading left corner of the display and then click your recommended language.
7. Fill in the problem form. This will differ from one person to another based upon one's individual information as well as the nature of one's issue, however make sure to be as comprehensive as feasible when filling out this type. You need to consist of all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and also click Submit Complaint.
9. Wait on an e-mail to show up. Facebook operates West Coast time, so expect your email to arrive accordingly within 3 to five business days.
Method 3: Submitting a Charm for a Handicapped Account
1. Open Up the Disabled Facebook Account page. If your account hasn't been impaired (or isn't currently disabled), you won't have the ability to submit an allure.
2. Click the "submit an appeal" web link. This is towards all-time low of the page's paragraph alongside the "If you think your account was disabled by mistake" line.
3. Key in your Facebook email address. You could additionally make use of a telephone number here.
4. Enter your complete name. See to it the name noted below directly matches the name on your account.
5. Click Choose Files. You'll also should submit an image of an ID-- be it a vehicle driver's permit, a permit, or a passport photo.
- If you do not have a picture of your ID offered, take one currently and send it to on your own via email so you can download it to your desktop.
6. Click on a file location. As an example, you might click Desktop below.
7. Click your ID image. This will submit it to the Facebook kind.
8. Kind details right into the "Additional Info" box. This is the space where you can justify the resurgence of your account. Take into consideration consisting of information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your type to Facebook for review. Please note that you could not get an action for a number of days.
- If you do not receive a reaction within a week, attempt resubmitting your kind.
Method 4: Recovering Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This option is under the "Password" area in the leading right edge of your display.
3. Enter your name, e-mail address, or phone number. Make certain you can access whichever system you opt to choose.
4. Struck Enter.
5. Click Continue.
6. Examine your chosen tool of communication for a code. For instance, if you detailed your telephone number, you ought to obtain a message with a code.
- If you choose email, check your Spam folder.
7. Kind your code into the "Enter Code" area.
8. Click Continue.
9. Click Continue again. You can likewise opt to log out of your account on all tools if you believe your account has actually been maliciously appropriated.
10. Type in a brand-new password.
11. Click Continue. Your password has successfully been reset throughout all Facebook platforms (e.g., mobile as well as desktop computer alike).